Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms" or "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Oasis Auto Konnect LLC, a Wyoming limited liability company ("OAK," "Company," "we," "us," or "our"), governing your access to and use of our AI-powered customer relationship management platform, including but not limited to the Weaver AI conversational intelligence system, SMS and messaging capabilities, mobile applications, and all related services, features, content, and functionality (collectively, the "Service" or "Services").

BY ACCESSING, BROWSING, OR USING THE SERVICE, OR BY CLICKING "I AGREE," "SIGN UP," OR SIMILAR ACCEPTANCE MECHANISM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, you must not access or use the Service.

If you are entering into this Agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case "you" and "your" shall refer to such entity. If you do not have such authority, or if you do not agree to these Terms, you may not use the Service.

These Terms incorporate by reference our Privacy Policy, Acceptable Use Policy, Data Processing Addendum, TCPA/Messaging Compliance Addendum, and any other policies, guidelines, or documents expressly incorporated herein or made available through the Service.

2. Definitions

As used in this Agreement, the following terms have the meanings set forth below:

"Agreement" means these Terms of Service, including any Order Forms, amendments, and any documents expressly incorporated by reference.

"AI-Generated Content" means any text, messages, responses, or other outputs generated by Weaver AI or any other artificial intelligence or automated system within the Service, based on User Configuration Data and system-level parameters.

"Carrier" means any mobile network operator, telecommunications carrier, or wireless service provider (including but not limited to AT&T, Verizon, T-Mobile, and their affiliates).

"Customer Data" means any data, information, content, or material provided, uploaded, submitted, or transmitted by you or on your behalf to the Service, including but not limited to lead information, contact lists, message content, and campaign configurations.

"Effective Date" means the earlier of (a) the date you first access or use the Service, or (b) the date you accept these Terms.

"Initial Outbound Message" means the first SMS or other message sent to a recipient through the Service, which is authored, selected, or explicitly provided by you (the User).

"Messaging Provider" means any third-party platform, aggregator, intermediary, connectivity provider, or service through which SMS, MMS, voice, or other communications are routed, transmitted, or delivered, including but not limited to Twilio, LC Phone, and similar services.

"Service" or "Services" means the OAK platform, including but not limited to the Weaver AI conversational intelligence system, SMS and messaging capabilities, pipeline management, contact tracking, list scrubbing tools, mobile applications, and all related features, content, and functionality made available by OAK.

"User" or "Users" means any individual who accesses or uses the Service under your account, including your employees, representatives, consultants, contractors, or agents.

"User Configuration Data" means all prompts, instructions, workflows, decision logic, rebuttals, Q&A structures, scripts, templates, and other configurations provided by you that influence or direct the behavior, outputs, or responses of Weaver AI or any automated system within the Service.

"Weaver AI" means OAK's artificial intelligence system that automatically generates and sends SMS responses, qualifies leads, books appointments, and performs other automated conversational functions on your behalf.

3. Description of Service

OAK provides an AI-powered customer relationship management platform designed for independent health insurance advisors and related professionals. The Service includes:

• Weaver AI Conversational Intelligence: An artificial intelligence system that automatically responds to SMS messages on your behalf, qualifies leads, handles objections, and books appointments based on your User Configuration Data.
• Automated SMS and Messaging: Tools to send initial outbound messages, drip campaigns, and automated follow-up sequences to your contacts.
• Pipeline Management: Lead tracking, status management, and workflow automation features.
• List Scrubbing and Compliance Tools: Features to help clean contact lists and manage opt-out compliance.
• Mobile Application Access: iOS and/or Android applications for accessing certain Service features (available on applicable plans).
• Analytics and Reporting: Data visualization and reporting on messaging activity, lead status, and campaign performance.

OAK white-labels and utilizes third-party infrastructure, including but not limited to GoHighLevel (GHL), Twilio, LC Phone, and other Messaging Providers. You acknowledge that the Service depends on these third-party platforms and that OAK does not own or control the underlying telecommunications infrastructure.

4. Artificial Intelligence Terms and Disclaimers

4.1 Nature of AI Outputs

The Service utilizes artificial intelligence and machine learning technologies, including Weaver AI, to generate responses and automate communications. You acknowledge and agree that:

• AI outputs may be inaccurate, incomplete, misleading, offensive, or inappropriate;
• AI outputs are probabilistic and not deterministic—the same input may produce different outputs;
• AI outputs depend materially on User Configuration Data and the information you provide;
• AI systems may produce unexpected results, "hallucinate" information, or fail to respond appropriately in certain contexts;
• OAK does not guarantee the accuracy, quality, appropriateness, legality, or effectiveness of any AI-generated content.

4.2 User Attribution of AI-Generated Messages

ALL MESSAGES GENERATED OR SENT THROUGH THE SERVICE—INCLUDING AI-GENERATED SMS REPLIES PRODUCED BY WEAVER AI—ARE SENT ON YOUR BEHALF AND ARE TREATED AS YOUR STATEMENTS.

You acknowledge and agree that:

• OAK is NOT the sender, initiator, publisher, speaker, or decision-maker for any SMS message, voice communication, or other content transmitted through the Service;
• You are the sender of record and bear full legal responsibility for all messages, whether user-authored or AI-generated;
• AI-generated messages are materially influenced by your User Configuration Data, and you assume full responsibility for all outputs generated and sent on your behalf;
• You are solely responsible for reviewing, approving, and taking responsibility for all communications sent through the Service.

4.3 Initial Outbound vs. AI-Generated Messages

(a) Initial Outbound Message (User-Generated): The initial outbound SMS message to any recipient is authored, selected, or explicitly provided by you. OAK does not generate, approve, edit, or validate the initial outbound message unless a feature is explicitly labeled otherwise. You are solely responsible for the content, intent, recipients, timing, and legality of the initial outbound message.

(b) AI-Generated Conversation Continuation: Once a recipient responds to an outbound SMS, Weaver AI may automatically generate and send subsequent responses using artificial intelligence, based on your User Configuration Data. These AI-generated messages are:

• Sent on your behalf;
• Treated as your statements;
• Materially influenced by your configuration, prompts, and instructions.

4.4 User Configuration Data Responsibility

You configure AI behavior through prompts, workflows, decision logic, rebuttals, Q&A structures, scripts, and other instructions ("User Configuration Data"). You acknowledge and agree that:

• AI outputs are materially influenced by your User Configuration Data;
• You are solely responsible for the quality, accuracy, appropriateness, and legality of your User Configuration Data;
• Poorly configured prompts, inaccurate information, or inappropriate instructions may result in undesirable AI outputs;
• OAK does not exercise editorial control over individual AI outputs beyond general system-level guardrails.

4.5 No Reliance on AI

You should not rely solely on AI-generated content for critical business decisions, legal compliance, medical advice, financial guidance, or any situation where errors could cause significant harm. AI outputs should be reviewed by qualified humans before being acted upon in high-stakes contexts.

4.6 AI Message Billing

Messages generated and sent by Weaver AI on your behalf are billed at the same per-segment rate as manually-sent messages. You are responsible for all messages sent by AI, and AI message volume may vary based on lead engagement and conversation activity. You should monitor your wallet balance accordingly and understand that enabling AI features may result in significant message volume.

5. Account Registration and Security

5.1 Eligibility

To use the Service, you must: (a) be at least 18 years of age; (b) have the legal capacity to enter into binding contracts; (c) not be prohibited from using the Service under applicable law; and (d) provide accurate, complete, and current registration information.

5.2 Account Information

You agree to: (a) provide accurate, complete, and current information during registration; (b) maintain and promptly update your account information; (c) maintain the security and confidentiality of your account credentials; (d) accept responsibility for all activities under your account; and (e) notify us immediately of any unauthorized use.

5.3 Account Security

You are responsible for safeguarding your password and any other credentials used to access your account. You may not share your account credentials or allow others to access your account. OAK is not liable for any loss or damage arising from your failure to maintain the security of your account.

5.4 User Licenses

User licenses are personal to the individual User and cannot be shared or used by more than one individual simultaneously. User licenses may be reassigned from time to time to new Users who are replacing former Users who have terminated employment or otherwise changed job status.

6. Fees, Payment, and Billing

6.1 Subscription Plans

Access to the Service requires payment of applicable subscription fees as described on our pricing page or in your Order Form. Current plans include:

Standard Plans (No AI):

• Standard: $50 per month or $550 per year — Full CRM, pipeline management, list scrubber, drip campaigns
• Standard + Mobile: $100 per month or $1,100 per year — Everything in Standard plus mobile application access

AI Plans (Includes Weaver AI):

• AI: $150 per week — Everything in Standard plus Weaver AI automation
• AI + Mobile: $165 per week, $600 per month, or $6,600 per year — Everything in Standard plus Weaver AI automation and mobile application access

Pricing is subject to change. Current pricing and features are available on our website and in the Refund and Billing Policy.

6.2 One-Time Setup Fee

A non-refundable $75 setup fee is required at sign-up. This fee covers A2P 10DLC registration with carriers and your 45-minute onboarding session.

6.3 Per-Message and Usage Fees

SMS messaging costs $0.0125 per segment total, including carrier fees that are passed through at cost with no markup. Additional usage-based fees may apply for features such as additional phone numbers, premium integrations, or API usage overages. AI-generated messages are billed at the same per-segment rate as manually-sent messages.

6.4 Recurring Billing Authorization

You acknowledge and agree that your subscription includes recurring charges that will be billed on a weekly, monthly, or annual basis (depending on the plan selected) and will automatically renew unless canceled prior to the renewal date. You expressly authorize OAK to charge your payment method on file for: (a) recurring subscription fees; (b) per-message and usage fees; (c) carrier fees and surcharges; (d) feature-specific recurring fees (including 10DLC campaign fees); and (e) any other charges incurred through your use of the Service.

6.5 Failed Payments

If any payment attempt is declined or fails for any reason, you authorize OAK to: (a) retry the charge using the payment method on file; and (b) charge any outstanding or past-due balance to the payment method on file once available. You remain responsible for all accrued charges until the account is paid in full.

6.6 Delinquent Accounts

Delinquent invoices (accounts in arrears) are subject to interest of 1.5% per month on any outstanding balance, or the maximum rate permitted by law, whichever is less, plus all expenses of collection. You will continue to be charged for subscription fees during any period of suspension due to non-payment.

6.7 Fee Disputes

You must notify us in writing if you dispute any portion of any fees paid or payable by you under this Agreement. You must provide that written notice within ninety (90) days of the applicable charge. If you do not provide written notice of your fee dispute within this 90-day period, you waive the right to dispute such fees.

6.8 Price Changes

We reserve the right to change pricing with 30 days' notice. Price changes will take effect at the start of your next billing cycle following the notice period. Your continued use of the Service after price changes become effective constitutes acceptance of the new pricing.

6.9 Taxes

All fees are exclusive of applicable taxes, levies, or duties. You are responsible for paying all such taxes, excluding taxes based on OAK's net income. If OAK is required to collect or pay any taxes on your behalf, such taxes will be charged to your account.

7. Refund Policy

OAK DOES NOT PROVIDE REFUNDS OR CREDITS FOR, INCLUDING BUT NOT LIMITED TO:

• (a) Partial subscription periods or unused time remaining on your subscription (whether weekly, monthly, or annual);
• (b) Unused features, messaging volume, credits, or capacity;
• (c) Dissatisfaction with artificial intelligence outputs, response quality, tone, accuracy, or behavior;
• (d) Results, performance, or outcomes generated by AI, automation, or User Configuration Data;
• (e) Messaging deliverability issues, including messages not delivered, delayed, or filtered;
• (f) Carrier, platform, Messaging Provider, or registry enforcement actions;
• (g) Suspensions, blocking, filtering, throttling, rejections, or loss of access imposed by any third party;
• (h) Compliance-related issues, including TCPA violations, CTIA rule violations, consent deficiencies, or opt-in/opt-out failures;
• (i) User error, misconfiguration, or failure to provide accurate or compliant information;
• (j) Third-party platform, carrier, registry, Messaging Provider, or calendar provider actions or outages;
• (k) Setup fees, which are non-refundable under all circumstances;
• (l) Fees charged for trial or beta features;
• (m) AI-generated message fees, regardless of message content or outcome;
• (n) Any other circumstances not expressly providing for refunds in this Agreement.

All fees are non-refundable except as expressly stated in this Agreement or as required by applicable law. See our Refund and Billing Policy for complete details.

8. Chargebacks

Unauthorized, excessive, or unjustified chargebacks may result in immediate suspension or termination of your account. OAK reserves the right to dispute chargebacks and recover all associated fees, penalties, administrative costs, and collection expenses. If you initiate a chargeback that OAK successfully disputes, or if a chargeback is determined to be unjustified, you agree to reimburse OAK for: (a) the original charge amount; (b) all chargeback fees imposed by payment processors; (c) administrative costs incurred in disputing the chargeback; and (d) reasonable attorneys' fees if legal action is required.

9. Messaging and TCPA Compliance

9.1 Your Compliance Obligations

You expressly acknowledge and agree that your use of the Service shall comply with all applicable federal, state, and local laws, rules, and regulations, including without limitation:

• The federal Telephone Consumer Protection Act (TCPA) and its implementing regulations;
• The CAN-SPAM Act;
• All state "mini-TCPA" statutes and similar laws governing communications, marketing, and consumer protection (including but not limited to Florida's Telephone Solicitation Act, Washington's Automatic Dialing and Announcing Device Law, Oklahoma's Telephone Solicitation Act, and similar state statutes that may impose stricter requirements than federal law);
• CTIA Messaging Principles and Best Practices;
• Mobile Marketing Association (MMA) Consumer Best Practices Guidelines;
• Carrier acceptable use policies and messaging guidelines;
• The Campaign Registry (TCR) requirements for A2P 10DLC messaging.

Such obligations may include, but are not limited to, obtaining and maintaining appropriate registrations, licenses, permits, bonds, and other filings required under applicable law.

9.2 Consent Requirements

You represent and warrant that you have obtained and will maintain all necessary consents, opt-ins, and authorizations required to send messages to each recipient, including:

• Prior express written consent for marketing messages as required by the TCPA;
• Clear and conspicuous disclosure of consent terms;
• Documentation sufficient to demonstrate consent if challenged;
• Compliance with state-specific consent requirements that may be more stringent than federal law.

9.3 Opt-Out Compliance

You agree to: (a) honor all opt-out requests immediately and in no event later than required by applicable law; (b) include clear opt-out instructions in your messages (e.g., "Reply STOP to unsubscribe"); (c) maintain accurate opt-out records; and (d) not send messages to any recipient who has opted out.

9.4 Do Not Call Compliance

You agree to comply with all Do Not Call requirements, including the National Do Not Call Registry, state Do Not Call lists, and your internal Do Not Call list. You will not send messages to numbers on any applicable Do Not Call list unless you have a valid exemption (such as prior express written consent or an established business relationship as defined by applicable law).

9.5 Opt-In Proof Requirements

At any time, OAK may ask you to provide proof of opt-in consent for any phone number to which you have sent a message. You must provide such proof within two (2) business days of the request. Failure to provide proof of consent may result in temporary suspension of your account. Failure to provide proof of consent on multiple occasions will result in permanent suspension of your account.

9.6 10DLC Registration

10DLC Registration is mandatory for SMS messaging through our platform. You are responsible for completing 10DLC registration through The Campaign Registry (TCR) before sending messages. You are also responsible for all fees and costs to register and maintain your brand and campaigns. Failure to complete registration will result in all outbound SMS being blocked. There will be no refunds if you are unable to complete registration or if your registration is denied, suspended, or revoked.

9.7 Message Content Requirements

You agree that all messages sent through the Service will: (a) clearly identify you (the sender) to the recipient; (b) be truthful, accurate, and not misleading or deceptive; (c) comply with all applicable advertising and marketing laws; and (d) not contain prohibited content as described in our Acceptable Use Policy.

9.8 OAK Is Not Responsible for Your Compliance

OAK does not provide legal or regulatory advice and disclaims any responsibility for your compliance obligations. You are solely responsible for determining and fulfilling all legal requirements applicable to your use of the Service, including obtaining appropriate legal counsel.

10. Carrier Compliance and Violation Fines

10.1 Carrier Sev-0 Violation Fines

Beginning January 1, 2024, T-Mobile and other carriers instituted fees for non-compliant traffic that results in Severity-0 (Sev-0) violations. A Sev-0 represents the most harmful violation to consumers and is the highest level of escalation with which a carrier will engage with service providers.

Sev-0 Violation Fines (passed through to Customer):

• Tier 1: $2,000 — Phishing, smishing, social engineering
• Tier 2: $1,000 — Illegal content (content must be legal in all 50 states and federally)
• Tier 3: $500 — All other violations including SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco)

You acknowledge and agree that all carrier fines assessed against OAK or its Messaging Providers arising from your use of the Service will be passed through to you and charged to your account.

10.2 Root Cause Analysis Requirements

If you are notified of a Sev-0 or other serious carrier violation, you must complete and return a Root Cause Analysis (RCA) within twenty-four (24) hours. Failure to respond may result in campaign blocking or account suspension.

10.3 Carrier and Messaging Provider Disclaimers

OAK DISCLAIMS ALL LIABILITY FOR ANY RESTRICTION, SUSPENSION, THROTTLING, FILTERING, REJECTION, BLOCKING, NUMBER SHUTDOWN, BRAND DENIAL, CAMPAIGN REJECTION, LOSS OF ACCESS, OR DELIVERY FAILURE IMPOSED BY ANY THIRD-PARTY PLATFORM, MESSAGING PROVIDER, REGISTRY, CARRIER, OR CALENDAR PROVIDER, EVEN IF SUCH ACTION RESULTS FROM YOUR USE OF THE SERVICE.

10.4 Message Delivery Not Guaranteed

Message delivery is subject to carrier rules, spam filtering systems, throttling, and content analysis that may change at any time without notice. By using the Service, you acknowledge and agree that:

• Mobile carriers may block, filter, delay, or throttle messages;
• Carriers may change spam detection logic at any time;
• Carriers may reclassify previously approved messaging content as spam;
• Carrier decisions are outside of OAK's control.

OAK DOES NOT GUARANTEE: delivery rates, response rates, inbox placement, campaign performance, or carrier approval outcomes (including 10DLC registration).

OAK SHALL NOT BE HELD LIABLE FOR: messages marked as spam, messages not delivered or delayed, carrier-imposed fines, suspensions, or shutdowns, or loss of revenue, leads, or business opportunities due to carrier actions.

10.5 Message Content Modification Rights

To ensure message deliverability, platform stability, and compliance with mobile carriers, messaging partners, and applicable laws, we reserve the right to monitor, restrict, modify, suspend, or reject any message content sent through the platform.

This includes, but is not limited to, situations where message content: (a) violates or is reasonably believed to violate carrier policies, industry standards, or messaging ecosystem rules; (b) contains misleading, deceptive, abusive, or unlawful content; (c) poses a risk to deliverability, sender reputation, or platform integrity; or (d) includes formatting, spelling, phrasing, or structural patterns known to trigger carrier filtering or blocking.

You acknowledge and agree that such modifications may increase message length and result in additional message segments and associated charges. You accept full responsibility for any such increased charges.

10.6 Delivery Reporting Exclusions

Reported delivery metrics do not include messages that are blocked before submission or messages that cannot be delivered due to technical limitations of the destination. This includes messages blocked by: (a) compliance mechanisms enabled by you; (b) messages addressed to unreachable, unrouteable, inactive, disconnected, or non-mobile capable numbers. Such messages are excluded from delivery calculations because they are not eligible for carrier delivery. No refunds or credits will be issued for messages excluded from delivery calculations.

10.7 Platform Authority to Send Compliance Messages

You acknowledge and agree that OAK has the authority to send opt-in and opt-out confirmation messages to any customer or lead data brought into our platform in order to ensure compliance with TCPA guidelines and carrier requirements. You agree to bear the cost of these compliance messages, which will be deducted from your available credits or charged to your account at prevailing rates. OAK's service providers and network carriers may automatically send confirmation messages on your behalf when a recipient opts out of communications.

11. Brand and Campaign Registration

Where applicable, messaging delivery may require brand and/or campaign registration, vetting, or approval through one or more registries, intermediaries, Messaging Providers, and carriers (including The Campaign Registry).

You acknowledge and agree that:

• OAK may submit registration requests on your behalf using information you provide;
• You are responsible for ensuring the information you provide is accurate, complete, and compliant;
• Approvals, denials, delays, and enforcement actions are determined by third parties outside OAK's control;
• OAK is not responsible for the outcome of any submission, vetting, or approval process;
• You are responsible for all fees associated with registration, including initial registration fees and ongoing maintenance fees;
• Registration denial or revocation does not entitle you to a refund.

12. Phone Number Ownership and Reclaim Rights

OAK is the "customer of record" for all phone numbers provided as part of our Service. Unless otherwise required by law, we reserve the right to refuse to allow you to port away any phone number in our sole discretion.

We reserve the right to reclaim phone numbers without notice to you if:

• (a) Your account is suspended for failure to pay;
• (b) Your account is suspended for suspected fraud or violation of these Terms;
• (c) Your account is terminated for any reason;
• (d) Your free trial account is unutilized for more than thirty (30) days;
• (e) Carrier or regulatory requirements necessitate reclamation.

You acknowledge that phone numbers are a limited resource and that reclaimed numbers may be reassigned to other users.

13. Regulated Industries Disclaimer

If you operate in regulated industries (including but not limited to healthcare, financial services, insurance, legal services, political advocacy, telecommunications, or regulated marketing), you acknowledge that:

• The Service is not designed to ensure regulatory compliance (including HIPAA, FINRA, SEC, state insurance regulations, FCC rules, TCPA, or similar requirements);
• You are solely responsible for compliance with all laws, regulations, and professional standards applicable to your industry;
• OAK disclaims all liability arising from regulated-industry use;
• You should consult with qualified legal counsel regarding your compliance obligations;
• Additional enterprise or regulated-industry riders may be required for certain uses.

If you are a health insurance advisor or work in the insurance industry, you are solely responsible for compliance with all applicable state insurance licensing requirements, marketing regulations, and professional conduct standards.

13.1 Insurance Industry-Specific Disclaimers

If you use the Service in connection with the marketing or sale of insurance products, you acknowledge and agree that:

• You are solely responsible for compliance with all state Department of Insurance (DOI) marketing rules and regulations;
• You are solely responsible for maintaining proper agent licensing and carrier appointments in all states where you conduct business;
• If you market Medicare-related products, you are solely responsible for compliance with all Centers for Medicare & Medicaid Services (CMS) marketing guidelines, including the Medicare Communications and Marketing Guidelines (MCMG);
• OAK does not verify, monitor, or ensure compliance with insurance industry regulations;
• AI-generated messages may not comply with state-specific insurance advertising disclosure requirements, and you are solely responsible for reviewing and modifying all messages to ensure compliance;
• You will not use the Service to make any misleading, deceptive, or unfair representations about insurance products;
• You will include all disclosures required by applicable insurance laws and regulations in your communications.

14. Third-Party Lead Vendors

If you acquire contact information from third-party lead vendors, data brokers, or any external source:

• It is your sole responsibility to verify that proper consent was obtained by the vendor;
• You must obtain and retain proof of consent from vendors before messaging such contacts;
• OAK has no visibility into vendor consent practices and disclaims all liability for messages sent to vendor-acquired contacts;
• Failure to verify vendor consent may result in TCPA violations, carrier enforcement, and account suspension;
• You agree to indemnify OAK for any claims arising from your use of vendor-acquired leads.

OAK strongly recommends that you only work with lead vendors who can provide documented proof of consent for each contact, including the date, time, and method of consent collection.

15. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. Our Acceptable Use Policy is incorporated into these Terms by reference. You may not:

• Violate any applicable laws or regulations, including TCPA, CAN-SPAM, and state telemarketing laws;
• Send unsolicited messages without proper consent;
• Send messages containing prohibited content, including SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco), phishing, smishing, or deceptive content;
• Harass, threaten, intimidate, or abuse any individual or group;
• Send repeated or excessive messages intended to annoy, pressure, or coerce recipients;
• Impersonate individuals, businesses, or organizations;
• Attempt to bypass carrier restrictions, spam filters, or platform safeguards;
• Upload or transmit viruses, malware, or other malicious code;
• Attempt to gain unauthorized access to the Service or related systems;
• Interfere with or disrupt the Service or servers;
• Use the Service for any fraudulent or deceptive purpose;
• Resell or redistribute the Service without authorization;
• Attempt to use the Service to access Emergency Services (911);
• Purposely route calls to high-cost non-RBOC areas;
• Violate the intellectual property rights of others.

Violations of this acceptable use policy may result in immediate account suspension or termination, loss of remaining subscription time without refund, permanent banning from the platform, and reporting to carriers or authorities when applicable. OAK has sole discretion to determine violations of this policy.

16. Data and Privacy

16.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

16.2 Your Data

You retain ownership of all Customer Data you upload to the Service. By using the Service, you grant OAK a limited, non-exclusive license to use, process, store, and transmit your Customer Data solely for the purpose of providing the Service and as otherwise described in our Privacy Policy.

16.3 Your Responsibilities

You are responsible for: (a) the accuracy and legality of the data you upload; (b) ensuring you have the right to use and share such data; (c) backing up your data; and (d) compliance with all applicable data protection laws.

16.4 Anonymized Data

"Anonymized & Aggregated Usage Data" means analytics, metrics, statistics, trends, patterns, system performance data, and other derived information generated from operation of the Service in aggregated and irreversibly anonymized form such that it cannot reasonably identify any individual, account, phone number, or specific message.

OAK exclusively owns all Anonymized & Aggregated Usage Data. Such data does not constitute Personal Data, falls outside the scope of data protection laws governing Personal Data, and may be used for any lawful purpose, including commercial purposes. We do not attempt to re-identify such data.

16.5 Data Deletion

While our platform hosts Customer Data, the continued hosting and storage of your data is not guaranteed by us. Except as otherwise agreed in writing, we may delete your data upon termination of your account, and we will not be liable for any damages, losses, or other consequences that you may incur as a result.

16.6 Unencrypted Transmission Warning

You acknowledge that text messages and voice communications are transmitted unencrypted over telecommunications networks and that interception of communications by third parties is possible. OAK recommends that you ensure sensitive and valuable information is communicated by a protected and/or encrypted method.

16.7 AI Data Handling

Your Customer Data, lead information, and message content are not used to train AI models. AI processing occurs using enterprise-grade AI providers who maintain appropriate security standards and contractual commitments not to use customer data for training purposes. See our Security Statement for additional details.

17. Intellectual Property

17.1 OAK's Intellectual Property

The Service, including its original content, features, functionality, software, and technology, is owned by Oasis Auto Konnect LLC and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. "OAK," "Oasis Auto Konnect," "Weaver AI," and associated logos are trademarks of Oasis Auto Konnect LLC.

17.2 License to Use Service

Subject to your compliance with these Terms, OAK grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

17.3 Restrictions

You may not: (a) copy, modify, distribute, sell, or lease any part of our Service; (b) reverse engineer or attempt to extract the source code of our software; (c) remove or alter any proprietary notices; or (d) use our trademarks without written permission.

17.4 Feedback

By providing any feedback, suggestions, ideas, or recommendations to OAK, you grant OAK an unrestricted, irrevocable, worldwide, royalty-free, perpetual license to use, reproduce, modify, and distribute such feedback for any purpose. You agree that OAK is free to use any ideas, concepts, or know-how that you provide without compensation or attribution.

18. Third-Party Services and Integrations

The Service may integrate with or contain links to third-party services, including but not limited to GoHighLevel, Twilio, Google Calendar, and various Messaging Providers. You acknowledge that:

• Third-party services are subject to their own terms of service and privacy policies;
• OAK is not responsible for the content, privacy policies, or practices of third-party services;
• Your use of third-party services is at your own risk;
• Third-party service outages, errors, or changes may affect the Service;
• OAK disclaims all liability arising from your use of third-party services.

If you connect Google Calendar or another calendar provider, you authorize OAK to access and process calendar data as necessary to provide the Service. You remain solely responsible for the content and accuracy of calendar data and any scheduling decisions or outcomes.

19. Beta and Early Access Features

OAK may offer certain features designated as "beta," "early access," "preview," or similar. If you use any beta features:

• Beta features are provided "as is" with no warranties of any kind;
• Beta features may be discontinued at any time without notice;
• Beta features may not be complete or fully functional;
• You agree to provide feedback if requested;
• There are no refunds for fees paid for beta features.

20. Service Level

OAK strives to maintain high availability of the Service but does not guarantee any specific uptime percentage. Scheduled maintenance, unscheduled downtime, and third-party service outages may affect availability. OAK is not liable for any damages arising from service interruptions.

21. Suspension and Termination

21.1 Termination by You

You may cancel your subscription at any time by providing written notice to OAK. Cancellation requests must be submitted at least seven (7) calendar days prior to your renewal date to take effect for the upcoming billing cycle. Failure to cancel prior to the renewal date will result in automatic renewal and billing for the subsequent billing cycle. Upon cancellation: (a) your access will continue until the end of your current billing period; (b) no refunds will be provided for partial periods or unused time; and (c) your data will be available for export for 30 days, after which it may be deleted.

21.2 Termination or Suspension by OAK

OAK may suspend, restrict, or terminate your access to the Service, in whole or in part, at any time and in its sole discretion, with or without notice, including but not limited to:

• (a) Failure to pay fees when due, late payment, or chargeback activity;
• (b) Violation or suspected violation of these Terms or any applicable policy;
• (c) Violation of applicable laws, regulations, or third-party platform, carrier, Messaging Provider, or registry rules;
• (d) Compliance, deliverability, security, or risk concerns;
• (e) Receipt of enforcement actions, warnings, or restrictions from third parties;
• (f) Suspected fraud, abuse, or misuse of the Service;
• (g) Operational, legal, or business necessity;
• (h) Extended inactivity on your account.

21.3 Effects of Termination

You acknowledge and agree that:

• OAK is not responsible for any loss of data, business interruption, lost revenue, or damages resulting from suspension or termination;
• Payment obligations accrued prior to suspension or termination remain due and payable;
• OAK is not obligated to provide refunds upon suspension or termination;
• Upon termination for cause, your right to access or use Customer Data immediately ceases, and OAK shall have no obligation to maintain or forward any Customer Data;
• Unused wallet balance is forfeited upon termination for any reason.

21.4 Post-Termination Data Export

In the event this Agreement is terminated (other than by reason of your breach), OAK will make available to you a file of your Customer Data within 30 days of termination if you request it at the time of termination. You agree and acknowledge that OAK has no obligation to retain Customer Data, and may delete such data, more than 30 days after termination. OAK may retain certain data for up to 24 months for legal and compliance purposes as described in our Privacy Policy.

21.5 Reconnection Fees

OAK reserves the right to impose a reconnection fee if your account is suspended and you thereafter request restoration of access to the Service.

21.6 Survival

The following sections shall survive termination of this Agreement: Definitions, AI Terms (Section 4), Fees and Payment (to the extent of unpaid amounts), Refund Policy, Chargebacks, Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and any other provisions that by their nature should survive.

22. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OAK DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE;
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR QUALITY OF ANY CONTENT, INCLUDING AI-GENERATED CONTENT;
• WARRANTIES REGARDING MESSAGE DELIVERY, DELIVERABILITY, OR CARRIER APPROVAL;
• WARRANTIES REGARDING COMPLIANCE WITH ANY LAWS OR REGULATIONS.

OAK DOES NOT GUARANTEE ANY SPECIFIC RESULTS, SALES, REVENUE, CONVERSION RATES, RESPONSE RATES, OR BUSINESS OUTCOMES FROM USE OF THE SERVICE. Any references to increased revenue, improved response rates, lead conversions, appointment bookings, or marketing performance are illustrative only and do not constitute guarantees. Actual results depend on numerous factors outside OAK's control.

23. Limitation of Liability

23.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OAK, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including but not limited to:

• Loss of profits, revenue, or business opportunities;
• Loss of data or data corruption;
• Business interruption;
• Loss of goodwill or reputation;
• Cost of substitute services;
• Any damages arising from carrier actions, message non-delivery, or deliverability issues;
• Any damages arising from AI-generated content;
• Any other intangible losses;

ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF OAK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

23.2 Cap on Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OAK'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE LESSER OF:

• (a) THE AMOUNT PAID BY YOU TO OAK DURING THE ONE (1) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
• (b) ONE HUNDRED DOLLARS ($100.00 USD).

23.3 Basis of the Bargain

YOU ACKNOWLEDGE THAT OAK HAS SET ITS PRICES AND ENTERED INTO THIS AGREEMENT IN RELIANCE UPON THE LIMITATIONS OF LIABILITY AND DISCLAIMERS OF WARRANTIES SET FORTH HEREIN, AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.

23.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you. In such jurisdictions, OAK's liability is limited to the maximum extent permitted by law.

24. Indemnification

You agree to indemnify, defend, and hold harmless Oasis Auto Konnect LLC and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and costs) arising out of or relating to:

• (a) Any message sent on your behalf through the Service, including user-generated outbound SMS, AI-generated SMS replies, and voice-based responses;
• (b) Your User Configuration Data, AI setup inputs, prompts, and instructions;
• (c) Your messaging program and compliance obligations, including violations of TCPA, CAN-SPAM, consent/opt-in/opt-out requirements, CTIA standards, carrier and Messaging Provider rules, and registry or vetting requirements;
• (d) Any brand/campaign registration information you provide, including inaccuracies, omissions, or non-compliant disclosures;
• (e) Any allegation that messages were misleading, deceptive, defamatory, harassing, unlawful, or harmful, regardless of whether generated automatically or manually;
• (f) Third-party enforcement actions (including carrier suspensions, blocking, filtering, throttling, rejections), and the consequences thereof;
• (g) Your violation of these Terms or any applicable law or regulation;
• (h) Your violation of any third-party rights, including intellectual property rights and privacy rights;
• (i) Any data you upload to the Service;
• (j) Your use of third-party lead vendors and vendor-sourced contacts;
• (k) Any claims by recipients of your messages;
• (l) Your use of the Service in a regulated industry.

This indemnity applies regardless of whether OAK assisted in registration, remediation, or appeals and regardless of whether messages were generated automatically by AI or manually by you.

OAK reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

25. Dispute Resolution and Arbitration

25.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us at Legal Email to attempt to resolve any dispute informally. We will work in good faith to resolve the matter within thirty (30) days of receiving your written notice describing the dispute.

25.2 Binding Arbitration

IF WE CANNOT RESOLVE THE DISPUTE INFORMALLY, YOU AND OAK AGREE TO RESOLVE ANY CLAIMS, DISPUTES, OR CONTROVERSIES RELATING TO THESE TERMS, THE SERVICE, OR YOUR RELATIONSHIP WITH OAK (COLLECTIVELY, "DISPUTES") THROUGH FINAL AND BINDING ARBITRATION, except as set forth in Section 25.5 below.

The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes. The arbitration will be conducted by a single arbitrator selected in accordance with AAA rules.

25.3 Class Action Waiver

YOU AND OAK AGREE THAT ANY ARBITRATION SHALL BE LIMITED TO THE DISPUTE BETWEEN YOU AND OAK INDIVIDUALLY. TO THE FULLEST EXTENT PERMITTED BY LAW:

• (a) NO ARBITRATION SHALL BE JOINED WITH ANY OTHER PROCEEDING;
• (b) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES;
• (c) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC OR ANY OTHER PERSONS.

25.4 Arbitration Location and Procedures

Unless you and OAK agree otherwise, the arbitration will take place in Hillsborough County, Florida. If your claim does not exceed $10,000, the arbitration may be conducted solely on the basis of documents submitted to the arbitrator, unless the arbitrator determines that a hearing is necessary. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

25.5 Exceptions to Arbitration

Notwithstanding the foregoing, either party may: (a) bring an individual action in small claims court if the claim qualifies; (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights; or (c) bring claims that cannot be arbitrated as a matter of applicable law.

25.6 Statute of Limitations

YOU AGREE THAT ANY DISPUTE, CLAIM, OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. The statute of limitations applicable under Wyoming law to the commencement of a lawsuit shall apply to the commencement of arbitration hereunder.

25.7 Attorney's Fees

In any action or proceeding to enforce rights under these Terms, OAK and its affiliates will be entitled to recover costs and reasonable attorneys' fees if OAK substantially prevails.

25.8 Affiliates

In this Agreement, an "affiliate" is an entity or person that controls a party, is controlled by a party, or is under common control with a party (such as a subsidiary, parent company, or employee). Each party to this Agreement will be responsible for the acts and omissions of their affiliates in connection with this Agreement. You (and any of your affiliates) and OAK (and any of our affiliates) all agree to resolve any dispute arising under these Terms by binding arbitration as set forth herein.

26. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions. Oasis Auto Konnect LLC is registered in the State of Wyoming.

For any disputes not subject to arbitration, or if arbitration is found unenforceable, the parties agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Hillsborough County, Florida, where the principals of the business are located. You waive any objection to venue in such courts.

27. Force Majeure

OAK shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, civil unrest, labor disputes or strikes, power failures, internet or telecommunications outages, platform outages, carrier outages or actions, governmental actions or orders, public health emergencies, pandemics, failures of third-party service providers, or any other event beyond OAK's reasonable control.

28. Collection Remedies

In the event of your non-payment or underpayment, OAK shall be entitled to immediately proceed with collection remedies and shall be entitled to recover any and all costs, fees, and expenses of such collection efforts, including but not limited to: collection agency fees, court costs, filing and service of process fees, attorneys' fees incurred from counsel of OAK's choosing, and any other costs, fees, and expenses incurred in the pursuit of collection.

29. Notices

OAK may give notice by means of: (a) a general notice on the Service; (b) electronic mail to your email address on record; or (c) written communication sent by first class mail or pre-paid post to your address on record. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email).

You may give notice to OAK (such notice shall be deemed given when received by OAK) at any time by:

• Email to: Legal Email
• Letter delivered by nationally recognized overnight delivery service to: Oasis Auto Konnect LLC, 30 N Gould Street Suite R, Sheridan, WY 82801, Attention: Legal Department
• First class postage prepaid mail to the address above

30. General Provisions

30.1 Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, and any other documents expressly incorporated by reference, constitute the entire agreement between you and OAK regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

30.2 Amendments

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

30.3 Assignment

You may not assign or transfer these Terms, in whole or in part, without the prior written consent of OAK. OAK may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.

30.4 Waiver

The failure of OAK to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of OAK.

30.5 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

30.6 No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties and do not confer any rights or remedies upon any third party, except as expressly provided herein.

30.7 Relationship of Parties

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and OAK. Neither party has authority to bind the other or to incur obligations on the other's behalf.

30.8 Export Compliance

The Service may be subject to United States export controls. You agree not to export, re-export, or transfer the Service or any underlying technology to any country, person, or entity prohibited by applicable export control laws, including countries subject to U.S. embargo or persons on the U.S. Treasury Department's List of Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders.

30.9 White-Label Coverage

These Terms apply equally to any rebranded or white-label version of OAK's platform services.

30.10 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

30.11 Construction

These Terms shall not be construed against either party as the drafter. Any ambiguities shall be resolved without reference to which party drafted the provision.

31. Contact Information

For questions about these Terms, please contact us at:

Oasis Auto Konnect LLC
27524 Cashford Circle Suite 102
Wesley Chapel, Florida 33544

Legal Address:
30 N Gould Street Suite R
Sheridan, WY 82801

Email: Legal Email
Support: Support Email
Phone: (813) 515-3550

Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEIR TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS CONSTITUTE THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND OAK, AND THAT THEY SUPERSEDE ANY PRIOR AGREEMENTS OR UNDERSTANDINGS, WHETHER WRITTEN OR ORAL, RELATING TO THE SUBJECT MATTER HEREIN.

YOU SPECIFICALLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE FOLLOWING SECTIONS: SECTION 4 (ARTIFICIAL INTELLIGENCE TERMS), SECTION 7 (REFUND POLICY), SECTION 10 (CARRIER COMPLIANCE AND VIOLATION FINES), SECTION 22 (DISCLAIMER OF WARRANTIES), SECTION 23 (LIMITATION OF LIABILITY), SECTION 24 (INDEMNIFICATION), AND SECTION 25 (DISPUTE RESOLUTION AND ARBITRATION).