Refund and Billing Policy

1. Overview

This Refund and Billing Policy ("Policy") governs all payment-related matters for the OAK platform. This Policy is incorporated into the Terms of Service ("Agreement") by reference. Capitalized terms not defined herein have the meanings given in the Agreement.

For billing questions or assistance, contact us at Support Email or (813) 515-3550.

2. Subscription Plans

2.1 Available Tiers

OAK offers the following subscription tiers (subject to change):

Standard Plans (No AI)

AI Plans (Includes Weaver AI)

Current pricing and features are available on our website. Pricing may vary for promotional offers or enterprise arrangements.

2.2 Initiation Fee

New accounts are subject to a one-time initiation fee of $75, payable at the time of account creation. This fee covers account setup, 10DLC brand registration submission, and initial configuration.

2.3 Billing Frequency

Subscription fees are billed in advance on your billing anniversary date according to your plan's billing cycle:

• Weekly Plans: Billed every 7 days from your subscription start date
• Monthly Plans: Billed on the same day each month
• Annual Plans: Billed once per year on your anniversary date

Your billing anniversary is the day you first subscribed. If your monthly billing date falls on a day that doesn't exist in a given month (e.g., the 31st), you will be billed on the last day of that month.

3. Per-Message Fees

3.1 SMS Segment Rate

SMS messages are billed at $0.0125 per segment. This rate includes carrier pass-through costs for standard 10DLC messaging within the United States.

3.2 How Segments Are Calculated

• Standard SMS: 160 characters per segment
• Unicode SMS: 70 characters per segment (when special characters are used)
• Long Messages: Messages exceeding segment limits are split and billed as multiple segments

Example: A 320-character message using standard characters = 2 segments = $0.025

3.3 MMS Rates

MMS messages (containing images or media) are billed at a higher rate than SMS. Current MMS rates are available upon request.

3.4 When Charges Apply

Per-message fees are charged for:

• All outbound messages (intro messages, drip messages, AI responses)
• Messages sent regardless of delivery status (charges apply even if carrier filters or blocks the message)
• Compliance messages sent by the platform on your behalf

4. Carrier and Regulatory Fees

In addition to subscription and per-message fees, the following fees may apply:

4.1 10DLC Registration Fees

10DLC registration fees are set by The Campaign Registry (TCR) and carriers, not by OAK. Fees are subject to change without notice.

4.2 Phone Number Fees

• Local Number: Monthly fee per number (varies by area code)
• Toll-Free Number: Higher monthly fee plus per-message surcharge

4.3 Carrier Pass-Through Fees

Carriers may impose additional fees that are passed through to you, including but not limited to:

• A2P messaging fees
• Carrier surcharges
• Regulatory recovery fees

5. Wallet / Prepaid Balance

5.1 Funding Requirements

Your account includes a prepaid wallet for per-message fees. You must maintain a positive wallet balance to send messages. When your wallet balance reaches zero, messaging will be suspended until you add funds.

5.2 Minimum Funding

We recommend maintaining a minimum wallet balance based on your typical messaging volume to avoid service interruption. AI plan subscribers should maintain higher balances due to automated message volume.

5.3 Auto-Reload Options

You may configure automatic wallet reload:

• Threshold Reload: Automatically add funds when balance drops below a specified amount
• Scheduled Reload: Automatically add funds on a recurring schedule

5.4 Low Balance Notifications

We will send notifications when your wallet balance is low. You are responsible for monitoring your balance and ensuring sufficient funds.

5.5 Unused Balance Upon Termination

6. Billing Cycle

6.1 Billing Date

Subscription fees are charged on your billing anniversary according to your plan's billing frequency (weekly, monthly, or annual). If your monthly billing date falls on a day that doesn't exist in a given month (e.g., the 31st), you will be billed on the last day of that month.

6.2 Invoice Generation

Invoices are generated automatically and available in your account dashboard. Invoices include:

• Subscription fees for the upcoming period
• Per-message charges for the previous period
• Any applicable carrier or regulatory fees
• Any credits or adjustments

6.3 Payment Due Date

Payment is due immediately upon invoice generation. By providing a payment method, you authorize OAK to automatically charge the payment method on file.

7. Accepted Payment Methods

We accept the following payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: Cards with Visa or Mastercard logos

We do NOT accept:

• Paper checks
• Wire transfers (except for enterprise arrangements)
• Cryptocurrency
• Prepaid gift cards
• PayPal or similar services

8. Failed Payments

8.1 Automatic Retry

If a payment fails, we will automatically retry the charge:

• First retry: 3 days after initial failure
• Second retry: 5 days after first retry
• Third retry: 7 days after second retry

8.2 Service Suspension

If payment remains unsuccessful after all retry attempts:

• Day 15: Service may be suspended (no new messages)
• Day 30: Account may be terminated

During suspension, your data remains stored but you cannot send messages or access certain features.

8.3 Reconnection Fees

If your account is suspended for non-payment, a reconnection fee of up to $50 may apply to restore service, in addition to all outstanding balances.

8.4 Data Retention During Suspension

Your data will be retained for 30 days after suspension. After 30 days, data may be deleted in accordance with our Privacy Policy.

9. Refund Policy

9.1 Non-Refundable Fees

The following fees are non-refundable under any circumstances:

1. Messaging fees for messages sent (regardless of delivery status, carrier filtering, or recipient opt-out)
2. AI-generated message fees for messages sent by Weaver AI on your behalf
3. Subscription fees for any portion of the service period that has begun (weekly, monthly, or annual)
4. Setup, onboarding, or initiation fees
5. 10DLC registration fees (these are non-refundable by carriers)
6. Phone number fees (monthly or setup)
7. Fees for services terminated due to AUP violations (you violated our policies)
8. Fees for services terminated due to Terms of Service violations
9. Carrier fines or penalties passed through to your account
10. Fees when carrier actions affect deliverability (spam filtering, account suspension by carrier)
11. Fees when user error causes issues (incorrect configuration, bad contact data)
12. Fees for dissatisfaction with AI performance (AI outputs, response quality, booking rates, conversation outcomes)
13. Fees for third-party lead quality issues (invalid consent, bad data from lead vendors)
14. Fees when 10DLC registration is denied by carriers or TCR

9.2 Potential Credit Scenarios

At OAK's sole discretion, service credits (not cash refunds) may be considered in the following limited circumstances:

• Platform Outage: If OAK's platform is completely unavailable for more than 24 consecutive hours due to issues within OAK's control, pro-rata service credits may be issued for the affected period
• Billing Errors: If you are charged incorrectly due to a system error, a correction will be applied to your account
• Duplicate Charges: Duplicate charges will be corrected

10. Fee Disputes

10.1 Dispute Window

10.2 How to Submit a Dispute

To dispute a charge, send an email to Support Email with:

• Your account email and business name
• Date and amount of the disputed charge
• Specific reason for the dispute
• Supporting documentation (if any)

10.3 Response Timeline

We will acknowledge receipt of your dispute within 5 business days and provide a resolution within 30 business days.

10.4 Resolution Process

We will review the dispute and supporting documentation. Possible outcomes include:

• Credit issued (if error confirmed)
• Partial credit (if partial error)
• Dispute denied (with explanation)

10.5 Payment Obligation During Dispute

Disputes do not suspend your payment obligations. You must continue paying undisputed amounts while a dispute is pending. Failure to pay may result in service suspension.

11. Chargebacks

11.1 Chargeback Policy

If you file a chargeback with your credit card company:

• Your account will be immediately suspended pending investigation
• We will respond to the chargeback with transaction documentation
• If the chargeback is reversed in our favor, your account may be reinstated (at our discretion)
• If the chargeback is upheld, your account will be terminated

11.2 Cost Recovery

If you file a chargeback, you agree to pay:

• The full amount of the original charge
• Chargeback fees assessed by our payment processor (typically $15-$25)
• Administrative costs associated with responding to the chargeback

11.3 Collection Action

If a chargeback results in amounts owed to OAK, we may pursue collection through available legal means, including reporting to credit bureaus where permitted.

12. Delinquent Accounts

12.1 Interest on Unpaid Balances

Overdue amounts accrue interest at 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less.

12.2 Late Fees

A late fee of up to $25 may be assessed on accounts that remain unpaid 15 days after the due date.

12.3 Collection Procedures

If your account becomes delinquent, we may:

• Suspend service
• Terminate your account
• Refer your account to a collection agency
• Report the debt to credit bureaus (where permitted)
• Pursue legal action to recover amounts owed

12.4 Attorney Fee Recovery

If we engage legal counsel or a collection agency to recover amounts you owe, you agree to pay all reasonable costs of collection, including attorneys' fees.

13. Price Changes

13.1 Notice Requirement

We will provide at least thirty (30) days' advance notice of any price increases affecting your subscription. Notice will be sent to the email address associated with your account.

13.2 Effective Date

Price changes take effect at the start of your next billing cycle following the notice period.

13.3 Your Options

Upon receiving notice of a price increase, you may:

• Accept the new price (no action required - continued use constitutes acceptance)
• Downgrade to a different plan (if available)
• Cancel your subscription before the price increase takes effect

13.4 Carrier and Regulatory Fee Changes

Per-message rates, carrier fees, and regulatory fees may change without 30-day notice, as these are passed through from third parties. We will provide notice when reasonably possible.

14. Cancellation

14.1 How to Cancel

To cancel your subscription, send written notice to Support Email with:

• Your account email
• Business name
• Statement that you wish to cancel
• Requested effective date

14.2 Notice Period

Cancellation requests must be received at least seven (7) days before your next billing date to avoid being charged for the next billing cycle.

14.3 Final Billing

Upon cancellation, you will be charged for:

• Any outstanding subscription fees
• Per-message usage through the cancellation date
• Any applicable carrier fees or pending charges

14.4 No Partial Period Refunds

If you cancel mid-billing cycle, there is no refund for the remainder of the current billing period (whether weekly, monthly, or annual). Service continues until the end of the paid period.

14.5 Data Export Window

Upon cancellation, you have thirty (30) days to export your data. After 30 days, your data will be deleted in accordance with our Privacy Policy. Note that OAK may retain certain data for up to 24 months as described in our Privacy Policy for legal and compliance purposes, but such retained data will not be accessible to you after the 30-day export window.

14.6 Phone Number Release

Phone numbers associated with your account may be released and reassigned after cancellation. OAK is the customer of record for all phone numbers.

15. Contact Information

For billing questions or assistance:

Billing Support: Support Email
Billing Disputes: Support Email

Oasis Auto Konnect LLC
27524 Cashford Circle Suite 102
Wesley Chapel, Florida 33544

Legal Address:
30 N Gould Street Suite R
Sheridan, WY 82801

Phone: (813) 515-3550