Acceptable Use Policy | OAK

Introduction

This Acceptable Use Policy ("AUP") governs your use of the services provided by Oasis Auto Konnect LLC ("OAK," "we," "us," or "our"), including but not limited to our platform, messaging services, AI features, and related tools (collectively, the "Services").

This AUP is incorporated into and forms part of the Terms of Service (the "Agreement") between you and OAK. Capitalized terms not defined herein have the meanings set forth in the Agreement.

By using the Services, you agree to comply with this AUP. Violation of this AUP may result in immediate suspension or termination of your account without notice and without refund.

We reserve the right to modify this AUP at any time. Changes are effective upon posting to our website. Your continued use of the Services after changes are posted constitutes acceptance of the modified AUP.

1. General Principles

1.1 Lawful Use Only

You may use the Services only for lawful purposes and in accordance with this AUP, the Agreement, and all applicable laws and regulations. You are responsible for ensuring that your use of the Services complies with all laws applicable to you, including but not limited to laws in your jurisdiction and the jurisdictions of your message recipients.

1.2 Federal and State Compliance

All content transmitted through the Services must be legal under federal law AND the laws of all fifty (50) United States. Content that is legal in some states but illegal in others is prohibited. You are solely responsible for determining the legality of your content in all applicable jurisdictions.

1.3 Industry Regulations

If you operate in a regulated industry (including but not limited to insurance, healthcare, financial services, real estate, or legal services), you are solely responsible for compliance with all applicable industry-specific regulations, licensing requirements, and professional conduct rules. OAK does not verify your compliance with industry regulations.

1.4 User Responsibility

You are solely responsible for:

(a) All content you transmit through the Services, including AI-generated content;
(b) All data you upload to the Services;
(c) Obtaining and maintaining all necessary consents from message recipients;
(d) The accuracy and legality of your contact lists;
(e) Your configuration of AI features and automated responses; and
(f) The actions of any users you authorize to access your account.

2. Prohibited Content Categories

The following categories of content are strictly prohibited on the Services. This list follows industry-standard "SHAFT" guidelines plus additional categories required for messaging compliance.

2.1 Sex and Adult Content

Prohibited:

Pornography or sexually explicit material;
Adult entertainment services or products;
Escort services or prostitution;
Sexual dating or hookup services;
Sexually suggestive content;
Content depicting or promoting sexual acts;
Adult novelty products or services; and
Any content that would be considered obscene under applicable law.

2.2 Hate Speech and Discrimination

Prohibited:

Content promoting hatred, violence, or discrimination against individuals or groups based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age, or any other protected characteristic;
Slurs, epithets, or derogatory language targeting protected groups;
White supremacist, neo-Nazi, or other extremist content;
Content denying or glorifying genocide, ethnic cleansing, or crimes against humanity;
Harassment or bullying based on protected characteristics; and
Content promoting or supporting hate groups or terrorist organizations.

2.3 Alcohol

Prohibited:

Promotion or sale of alcoholic beverages;
Alcohol delivery services;
Content encouraging excessive alcohol consumption;
Marketing of alcohol to minors; and
Alcohol-related content that violates advertising regulations.

Exception: Informational content about alcohol in a professional or educational context (e.g., restaurant menus, hospitality industry communications) may be permitted with prior written approval from OAK.

2.4 Firearms and Weapons

Prohibited:

Sale, promotion, or marketing of firearms, ammunition, or weapons;
Firearm accessories (including but not limited to silencers, bump stocks, high-capacity magazines);
Explosives, bombs, or incendiary devices;
Knives marketed as weapons;
Brass knuckles, tasers, pepper spray, or other self-defense weapons;
Instructions for manufacturing weapons or explosives; and
Content promoting violence involving weapons.

2.5 Tobacco and Vaping

Prohibited:

Sale or promotion of tobacco products;
E-cigarettes, vaping devices, or vaping liquids;
Tobacco accessories;
Content encouraging tobacco use; and
Marketing tobacco or vaping products to any audience.

2.6 Cannabis and Controlled Substances

Prohibited:

Sale or promotion of cannabis, marijuana, CBD, THC, or hemp products (regardless of legality in your jurisdiction);
Illegal drugs or controlled substances;
Drug paraphernalia;
Content promoting drug use;
Prescription drugs without proper licensing; and
Any substance that is illegal under federal law.

Note: Even where cannabis is legal under state law, it remains illegal under federal law. Messaging services operate under federal telecommunications regulations. Cannabis-related content is prohibited without exception.

2.7 Gambling

Prohibited:

Online gambling or casino services;
Sports betting;
Fantasy sports with entry fees;
Lottery promotions (except state-authorized lottery communications);
Gambling tips or "guaranteed winners";
Offshore gambling sites; and
Any gambling activity that is illegal in any U.S. jurisdiction.

2.8 Debt Collection

Special Requirements and Restrictions:

Debt collection messaging is a high-risk category subject to extensive federal (Fair Debt Collection Practices Act) and state regulations. The following requirements apply:

Debt collection messaging through the Services is prohibited unless You are a licensed debt collector operating in compliance with all applicable federal and state laws;
You must notify OAK in writing before using the Services for any debt collection purposes;
All debt collection messages must comply with the FDCPA, including required disclosures and prohibitions on harassment, false statements, and unfair practices;
You must comply with all state-specific debt collection laws for the states in which Your debtors reside;
Messages may not be sent at times prohibited by the FDCPA or applicable state law;
You must immediately cease contact upon request by the debtor; and
Additional terms, restrictions, and carrier requirements may apply to debt collection use cases.

Violation of debt collection laws may result in immediate account termination, and You agree to indemnify OAK for any claims arising from Your debt collection activities.

2.9 Pharmaceutical and Prescription Marketing

Prohibited:

Promotion, marketing, or sale of prescription medications without proper licensing;
Online pharmacy marketing or advertising;
Marketing of controlled substances;
Unauthorized health claims or medical advice;
Marketing prescription drugs directly to consumers (DTC advertising) without compliance with FDA regulations;
Promotion of unapproved medications or off-label uses;
Marketing of pharmacy services without proper state licensing; and
Any pharmaceutical content that violates FDA, DEA, or state pharmacy board regulations.

Exception: Licensed pharmacies and healthcare providers may send transactional messages regarding existing prescriptions (refill reminders, pickup notifications) with proper patient consent and in compliance with HIPAA.

3. Fraud, Deception, and Misrepresentation

3.1 Phishing and Smishing

Strictly Prohibited:

Phishing attempts (fraudulent messages designed to obtain sensitive information);
Smishing (SMS phishing);
Messages impersonating banks, government agencies, or other entities;
Fake security alerts or account warnings;
Links to fraudulent websites designed to capture credentials;
Messages requesting passwords, Social Security numbers, or financial information; and
Any attempt to fraudulently obtain personal or financial information.

3.2 Impersonation

Prohibited:

Impersonating another person, business, or organization;
Falsely claiming affiliation with a government agency;
Using another entity's name, logo, or branding without authorization;
Misrepresenting your identity or the source of messages;
Spoofing phone numbers or sender identification; and
Creating a false impression of the message's origin.

3.3 Fraudulent Schemes

Prohibited:

Pyramid schemes or multi-level marketing that emphasizes recruitment over product sales;
Ponzi schemes;
"Get rich quick" schemes;
Advance fee fraud;
Fake prize or sweepstakes notifications;
Romance scams;
Investment fraud;
Cryptocurrency scams;
Work-from-home scams; and
Any scheme designed to defraud recipients.

3.4 Deceptive Marketing

Prohibited:

False or misleading advertising claims;
Fake testimonials or reviews;
Bait-and-switch tactics;
Hidden fees or undisclosed costs;
Misleading "free" offers with undisclosed obligations;
Fake urgency or scarcity claims;
Deceptive comparison claims; and
Any content that would violate FTC advertising guidelines.

3.5 Counterfeit and Illegal Goods

Prohibited:

Counterfeit products or knockoffs;
Pirated software, media, or content;
Stolen goods;
Products that infringe intellectual property rights; and
Any goods that are illegal to sell.

4. Messaging Compliance Requirements

4.1 Consent Requirements

You must obtain proper consent before sending any messages through the Services:

(a) Marketing Messages: Require prior express written consent as defined by the Telephone Consumer Protection Act (TCPA), including clear disclosure of the messaging program and consent obtained through a compliant mechanism (not pre-checked boxes);
(b) Transactional Messages: Require prior express consent (may be verbal or implied from the business relationship) and must be limited to the transaction at hand;
(c) Informational Messages: Must have a legitimate basis and reasonable expectation by the recipient; and
(d) Consent Records: You must maintain records of consent for all recipients, including the date, time, method of consent, and the exact language to which the recipient consented.

4.2 Opt-Out Requirements

You must honor all opt-out requests:

(a) Process opt-out requests within the timeframe required by law (generally 10 business days maximum, but immediate processing is strongly recommended);
(b) Honor "STOP," "UNSUBSCRIBE," "CANCEL," "END," and "QUIT" keywords as opt-out requests;
(c) Not require any additional steps beyond a single keyword to opt out;
(d) Maintain and regularly update your do-not-contact list;
(e) Not send any messages to opted-out recipients except a single confirmation of opt-out; and
(f) Not re-add opted-out recipients without obtaining new, valid consent.

4.3 Message Content Requirements

All messages must:

(a) Clearly identify you or your business as the sender;
(b) Include opt-out instructions (for marketing messages);
(c) Not use misleading subject lines or headers;
(d) Be truthful and not deceptive;
(e) Comply with all CTIA guidelines and carrier requirements; and
(f) Not contain content that triggers carrier spam filters.

4.4 Prohibited Messaging Practices

The following messaging practices are prohibited:

(a) Sending unsolicited messages (spam) to recipients who have not consented;
(b) Purchasing or using contact lists without verified, compliant consent;
(c) Sending messages to numbers on the National Do Not Call Registry without an exemption;
(d) Sending messages outside permitted hours (before 8:00 AM or after 9:00 PM in the recipient's time zone, unless the recipient has expressly agreed otherwise);
(e) Sending an excessive volume of messages to individual recipients;
(f) Using automated dialing or messaging without proper consent;
(g) Sending messages that fail to comply with carrier content policies;
(h) Snowshoeing (spreading messages across multiple numbers to avoid detection);
(i) Using shared short codes for marketing without proper registration; and
(j) Any practice that results in high opt-out rates, spam complaints, or carrier blocking.

4.5 10DLC Compliance

For users of 10-digit long code (10DLC) messaging:

(a) You must register your brand and campaigns as required by carriers;
(b) Your registered use case must accurately reflect your actual messaging;
(c) You must not send messages outside your registered use case;
(d) You are responsible for maintaining your registration in good standing; and
(e) You must immediately notify OAK if your registration is suspended or revoked.

4.6 High-Risk Messaging Categories

The following messaging categories require special attention and may be subject to additional restrictions or carrier scrutiny:

Lead generation and affiliate marketing;
Debt collection;
Financial services and lending;
Insurance marketing;
Healthcare communications;
Political messaging;
Sweepstakes and contests;
Age-gated content; and
Any messaging to leads obtained from third parties.

If you engage in high-risk messaging, you are responsible for ensuring enhanced compliance measures and maintaining comprehensive consent documentation.

5. Harassment, Abuse, and Harmful Content

5.1 Harassment

Prohibited:

Harassing, threatening, or intimidating any person;
Stalking or cyberstalking;
Repeated unwanted contact after being asked to stop;
Doxing (publishing private information about others);
Revenge porn or non-consensual intimate images;
Coordinated harassment campaigns; and
Any conduct that a reasonable person would find harassing or abusive.

5.2 Threats and Violence

Prohibited:

Threats of violence against any person or group;
Content promoting or glorifying violence;
Incitement to violence or illegal activity;
Instructions for committing violent acts;
Terrorist content or support for terrorist organizations; and
Content celebrating or trivializing violent events.

5.3 Child Safety

Absolutely Prohibited:

Child sexual abuse material (CSAM) of any kind;
Content sexualizing minors;
Grooming or solicitation of minors;
Content promoting harm to children; and
Marketing age-restricted products or services to minors.

We report all suspected CSAM to the National Center for Missing & Exploited Children (NCMEC) and appropriate law enforcement agencies.

5.4 Self-Harm Content

Prohibited:

Content promoting or glorifying suicide;
Content promoting self-harm or eating disorders;
Instructions for self-harm methods; and
Content that could reasonably be expected to cause psychological harm.

5.5 Misinformation

Prohibited:

Health misinformation that could cause physical harm;
False information about voting procedures or election integrity;
Crisis misinformation (false information during emergencies); and
Deliberate disinformation campaigns.

6. Technical Abuse and Security

6.1 System Abuse

Prohibited:

Attempting to gain unauthorized access to the Services or other systems;
Circumventing security measures, authentication, or access controls;
Introducing malware, viruses, worms, or other malicious code;
Conducting denial-of-service attacks;
Scraping or harvesting data from the Services without authorization;
Reverse engineering, decompiling, or disassembling the Services;
Exploiting bugs or vulnerabilities;
Accessing another user's account without authorization; and
Interfering with the proper functioning of the Services.

6.2 API Abuse

Prohibited:

Exceeding rate limits or usage quotas;
Using automated means to access the Services in violation of the Agreement;
Sharing API credentials with unauthorized parties;
Using the API for purposes other than those intended; and
Circumventing API restrictions or limitations.

6.3 Network Abuse

Prohibited:

Sending messages at rates designed to overwhelm systems;
Using the Services to relay spam or malware;
Participating in botnets or coordinated abuse;
IP spoofing or other network-level deception; and
Any activity that degrades service quality for other users.

7. AI Feature Usage

7.1 AI Configuration Responsibility

The Services include AI features that generate responses based on your configuration. You are solely responsible for:

(a) The information and instructions you provide to configure AI features;
(b) Reviewing and approving AI-generated content before or promptly after it is sent;
(c) Ensuring AI-generated content complies with this AUP and all applicable laws;
(d) Training data, prompts, and knowledge bases you provide; and
(e) Any claims arising from AI-generated content sent on your behalf.

7.2 Prohibited AI Uses

You may not use AI features to:

(a) Generate any content prohibited by this AUP;
(b) Impersonate real individuals without their consent;
(c) Generate deceptive or fraudulent content;
(d) Create content that violates third-party rights;
(e) Circumvent content moderation or safety measures;
(f) Generate content for illegal purposes; or
(g) Misrepresent AI-generated content as human-created when such disclosure is required or material.

7.3 AI Limitations Acknowledgment

You acknowledge that AI features:

(a) May produce inaccurate, incomplete, or inappropriate outputs;
(b) Operate based on your configuration and may not perform as expected;
(c) Should not be relied upon for decisions requiring professional judgment; and
(d) Are tools that require your oversight and supervision.

8. Third-Party Lead Data

8.1 Lead Source Requirements

If you use the Services to contact leads obtained from third parties:

(a) You must verify that the lead vendor obtained proper TCPA-compliant consent;
(b) Consent must specifically authorize contact from you or your type of business;
(c) You must obtain and retain proof of consent for each lead;
(d) You must have a written agreement with the lead vendor addressing consent requirements;
(e) You must promptly cease contact if you learn consent was not properly obtained; and
(f) You are fully responsible for any claims arising from contacting third-party leads.

8.2 Prohibited Lead Sources

You may not use leads obtained through:

(a) Scraping websites or social media;
(b) Purchasing lists without verified consent;
(c) Co-registration with pre-checked consent boxes;
(d) Incentivized opt-ins where the incentive was the primary motivation;
(e) Misleading or deceptive lead generation practices;
(f) Leads more than ninety (90) days old without re-consent; or
(g) Any source that does not provide verifiable proof of consent.

8.3 Indemnification for Third-Party Leads

You agree to indemnify, defend, and hold harmless OAK from any claims, damages, or liabilities arising from your use of third-party lead data, including but not limited to TCPA claims, regardless of any representations made by your lead vendor.

9. Monitoring and Enforcement

9.1 Monitoring Rights

OAK reserves the right, but has no obligation, to:

(a) Monitor use of the Services for compliance with this AUP;
(b) Review content transmitted through the Services;
(c) Investigate suspected violations;
(d) Cooperate with law enforcement and regulatory authorities; and
(e) Take any action we deem necessary to protect the Services, our users, or third parties.

You consent to such monitoring. OAK's decision not to monitor or take action does not create liability or waive our rights.

9.2 Violation Consequences

If OAK determines, in its sole discretion, that you have violated this AUP, we may take any or all of the following actions without prior notice:

(a) Issue a warning;
(b) Remove or disable access to content;
(c) Suspend your account temporarily;
(d) Terminate your account permanently;
(e) Report violations to law enforcement or regulatory authorities;
(f) Pursue legal action against you;
(g) Cooperate with third parties in pursuing legal action against you; and
(h) Take any other action we deem appropriate.

9.3 No Refunds for Violations

If your account is suspended or terminated for violation of this AUP, you are not entitled to any refund of fees paid, and you remain liable for all fees incurred through the date of suspension or termination.

9.4 Carrier-Initiated Actions

Mobile carriers may independently block, filter, or suspend messaging from your numbers based on their own policies. OAK is not responsible for carrier actions and carrier-initiated suspensions do not entitle you to refunds or credits. See the Agreement for carrier compliance provisions.

9.5 Repeat Violations

Repeat violations will result in escalating consequences, up to and including permanent termination without prior warning. OAK maintains records of violations and may consider past violations when determining appropriate action.

10. Reporting Violations

10.1 How to Report

If you become aware of any violation of this AUP, please report it to us at:

Email: Legal Email
Subject Line: AUP Violation Report

10.2 Information to Include

When reporting a violation, please include:

(a) Your contact information;
(b) Description of the violation;
(c) Evidence of the violation (screenshots, message content, etc.);
(d) The phone number(s) involved (if known);
(e) Date and time of the incident; and
(f) Any other relevant information.

10.3 Good Faith Reports

We encourage good faith reporting of violations. We will not retaliate against users who report violations in good faith. However, knowingly false reports may result in action against the reporting party.

10.4 Self-Reporting

If you become aware that you have violated this AUP, we encourage you to self-report the violation to Legal Email. Self-reporting and prompt remediation may be considered as mitigating factors.

11. Specific Legal Compliance Requirements

11.1 TCPA Compliance

You must comply with all provisions of the Telephone Consumer Protection Act (47 U.S.C. § 227) and its implementing regulations, including:

(a) Obtaining prior express written consent before sending marketing messages;
(b) Honoring the National Do Not Call Registry;
(c) Maintaining an internal do-not-call list;
(d) Identifying yourself in each message;
(e) Honoring opt-out requests; and
(f) Complying with calling/messaging time restrictions.

11.2 CAN-SPAM Compliance

To the extent applicable, you must comply with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.), including:

(a) Not using false or misleading header information;
(b) Not using deceptive subject lines;
(c) Identifying messages as advertisements where required;
(d) Including your physical postal address;
(e) Providing a clear opt-out mechanism; and
(f) Honoring opt-out requests promptly.

11.3 State Mini-TCPA Laws

Many states have enacted their own telemarketing and messaging laws that may impose additional requirements. You are solely responsible for compliance with all state laws applicable to your messaging activities, including but not limited to laws in Florida, California, Washington, and other states with specific consent, disclosure, or calling time requirements.

11.4 CTIA Guidelines

You must comply with all applicable CTIA (Cellular Telecommunications Industry Association) guidelines for messaging, including:

(a) Short Code Monitoring Handbook requirements;
(b) Messaging Principles and Best Practices;
(c) Content and use case restrictions; and
(d) Consumer disclosure requirements.

11.5 Export Controls

You may not use the Services in violation of U.S. export control laws or sanctions, including:

(a) Exporting data or technology to prohibited countries;
(b) Providing services to sanctioned individuals or entities; or
(c) Violating OFAC (Office of Foreign Assets Control) regulations.

12. Indemnification

You agree to indemnify, defend, and hold harmless OAK, its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, actions, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

(a) Your violation of this AUP;
(b) Your violation of any applicable law or regulation;
(c) Your violation of any third-party rights;
(d) Content you transmit through the Services;
(e) Your use of third-party lead data;
(f) Claims by recipients of your messages;
(g) Regulatory actions or investigations relating to your use of the Services;
(h) Carrier fines, penalties, or actions resulting from your messaging;
(i) Your configuration and use of AI features; and
(j) Any misrepresentation by you regarding consent or compliance.

This indemnification obligation shall survive termination of the Agreement.

13. Additional Terms

13.1 Relationship to Agreement

This AUP is incorporated into and forms part of the Agreement. In the event of any conflict between this AUP and the Agreement, the more restrictive provision shall apply.

13.2 Updates

We may update this AUP from time to time to reflect changes in law, industry standards, or our practices. We will notify you of material changes by posting the updated AUP on our website. Continued use of the Services after changes are posted constitutes acceptance of the updated AUP.

13.3 Interpretation

The examples provided in this AUP are illustrative and not exhaustive. Conduct similar to the prohibited examples may also violate this AUP. OAK reserves the right to interpret this AUP and determine whether conduct violates its terms.

13.4 No Waiver

Failure by OAK to enforce any provision of this AUP shall not constitute a waiver of that provision or any other provision. OAK's rights under this AUP are cumulative and not exclusive.

13.5 Severability

If any provision of this AUP is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.6 Questions

If you have questions about this AUP or whether specific conduct or content is permitted, please contact us at Legal Email before engaging in such conduct or transmitting such content.

Contact Information

For questions about this document, please contact us at:

Oasis Auto Konnect LLC
27524 Cashford Circle Suite 102
Wesley Chapel, Florida 33544

Legal Address:
30 N Gould Street Suite R
Sheridan, WY 82801

Email: Legal Email
Support: Support Email
Phone: (813) 515-3550